Summary of Options Currently Available to Canadians to Manage Unwanted Calls

As part of its consultation on Empowering Canadians to protect themselves from unsolicited and illegitimate telemarketing calls, the CRTC asked carriers and other parties to provide information on the options and features that are currently available to help Canadians protect themselves from unsolicited and illegitimate calls. The list is a summary of the information provided by the companies and is compiled in order to assist interested parties in formulating their comments to the proceeding.

This summary has been prepared by the Commission for information purposes only. Interested persons should refer to the relevant party’s submission for specific details. Note that the Commission does not endorse any of the available options and/or features identified in the parties’ submissions. The Commission encourages Canadians, before subscribing to an option and/or feature, to read and research all available options and select the one that best meets their needs. Translation has been provided by the Commission. Where the name of the option was a brand name, the original language of the text was retained.

Method of Blocking or Filtering Calls

How does the method stop calls?

Blocking or Filtering Unwanted Calls

Method of Blocking or Filtering Calls How does it stop calls? Name of Provider Name of Option Platform Price
Calling Features Stops anonymous calls Bell Aliant Call Privacy Wireline and VoIP Charges may apply
Calling Features Stops anonymous calls Bell Canada Call Privacy Wireline and VoIP Charges may apply
Calling Features Stops anonymous calls Bruce Telecom Unidentified Call Rejection Wireline and VoIP Charges may apply
Calling Features Stops anonymous calls Cochrane Telecom Services Anonymous Call Rejection Wireline Charges may apply
Calling Features Stops anonymous calls Cogeco Anonymous Call Reject VoIP Charges may apply
Calling Features Stops anonymous calls Execulink Telecom Inc. Anonymous Call Rejection Wireline and VoIP Charges may apply
Calling Features Stops anonymous calls Hay Communications Telemarketer Call Screening Wireline and VoIP Charges may apply
Calling Features Stops anonymous calls HuronTel Anonymous Call Rejection Wireline Charges may apply
Calling Features Stops anonymous calls Ice Wireless Inc. Selective Call Rejection Wireless No additional charge
Calling Features Stops anonymous calls Iristel Inc. Selective Call Rejection VoIP No additional charge
Calling Features Stops anonymous calls Nexicom Anonymous Call Rejection Wireline and VoIP Charges may apply
Calling Features Stops anonymous calls Novus Anonymous Call Blocking VoIP No additional charge
Calling Features Stops anonymous calls Rogers Communication Partnership Anonymous Caller Reject VoIP No additional charge
Calling Features Stops anonymous calls SaskTel Block The Blocker Wireline Charges may apply
Calling Features Stops anonymous calls Shaw Communications Inc. Anonymous Caller Rejection (ACRJ) VoIP No additional charge
Calling Features Stops anonymous calls Tbaytel Anonymous Call Rejection Wireline Charges may apply
Calling Features Stops anonymous calls TekSavvy Solutions Inc. Anonymous Call Rejection VoIP No additional charge
Calling Features Stops anonymous calls TELUS Communications Company ANONYMOUS CALL BLOCK Wireline and VoIP Charges may apply
Calling Features Stops anonymous calls Vidéotron Call privacy Wireline Charges may apply
Calling Features Stops anonymous calls Wightman Telecom Call Rejection Anonymous Wireline Charges may apply
Mobile Apps and Features Stops anonymous calls Microsoft Corporation Call + SMS Filter Wireless No additional charge
Calling Features Stops calls at certain times of day TekSavvy Solutions Inc. Do Not Disturb VoIP No additional charge
Calling Features Stops calls at certain times of day Bell Aliant Call Privacy Wireline and VoIP Charges may apply
Mobile Apps and Features Stops calls at certain times of day Microsoft Corporation Quiet Hours feature* Wireless No additional charge
Calling Features Stops calls at certain times of day Bell Canada Call Privacy Wireline and VoIP Charges may apply
Calling Features Stops calls at certain times of day Rogers Communication Partnership Home & Away Online-Manager VoIP Charges may apply
Calling Features Stops calls at certain times of day TekSavvy Solutions Inc. Call Privacy Wireline Charges may apply
Devices Stops or allows specific callers Fibernetics - NEWT Block Inbound Call and White List Wireline No additional charge
Calling Features Stops or allows specific callers Bell Aliant Call Privacy Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers Bell Canada Call Privacy Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers Bell Aliant Call Screen Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers TekSavvy Solutions Inc. Call Privacy Wireline Charges may apply
Calling Features Stops or allows specific callers TekSavvy Solutions Inc. Call Privacy Wireline Charges may apply
Calling Features Stops or allows specific callers Bell Canada Call Screen Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers Brooke Selective Call Rejection Not Specified Charges may apply
Calling Features Stops or allows specific callers Bruce Telecom Call Screen Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers CityWest SELECTIVE CALL ACCEPTANCE Wireline Charges may apply
Calling Features Stops or allows specific callers CityWest SELECTIVE CALL REJECTION Wireline Charges may apply
Calling Features Stops or allows specific callers Cochrane Telecom Services Call Screening Wireline Charges may apply
Calling Features Stops or allows specific callers Cogeco Call Blocking VoIP Charges may apply
Calling Features Stops or allows specific callers Cogeco Call Screen VoIP Charges may apply
Calling Features Stops or allows specific callers CoopTel Call Screening (*60) Wireline Charges may apply
Calling Features Stops or allows specific callers DMTS Call Screen Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers Eastlink Call Screening Wireline No additional charge
Calling Features Stops or allows specific callers Execulink Telecom Inc. Selective Call Rejection Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers Gosfield North Communications Co-operative Limited Call Screen Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers Groupe Maskatel LP Call Screening (*60) Wireline and VoIP No additional charge
Calling Features Stops or allows specific callers Hay Communications Selective call acceptance Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers HuronTel Selective Call Acceptance Wireline Charges may apply
Calling Features Stops or allows specific callers HuronTel Selective Call Rejection Wireline Charges may apply
Calling Features Stops or allows specific callers KMTS Call Screen Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers Mornington Communications Cooperative Limited Call Rejection Wireline Charges may apply
Calling Features Stops or allows specific callers Mornington Communications Cooperative Limited Selective Call Acceptance Wireline Charges may apply
Calling Features Stops or allows specific callers MTS Allstream Call Screen Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers Nexicom Call Screening Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers North Frontenac Telephone Corp. Call Screen Wireline Charges may apply
Calling Features Stops or allows specific callers NorthernTel Call Screen Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers Northwestel Call Screen Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers Novus Call Blocking VoIP No additional charge
Calling Features Stops or allows specific callers Ontera Call Screen Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers Primus Telecommunications Canada Inc. Telemarketing Guard™ (the “system” or “service”). Wireline and VoIP No additional charge
Calling Features Stops or allows specific callers Quadro Communications Co-operative Inc. Call feature selective call rejection (Call Screen) Not Specified Charges may apply
Calling Features Stops or allows specific callers SaskTel Selective Call Accept Wireline Charges may apply
Calling Features Stops or allows specific callers SaskTel Selective Call Reject Wireline Charges may apply
Calling Features Stops or allows specific callers Shaw Communications Inc. Selective Call Rejection (SCR) VoIP No additional charge
Calling Features Stops or allows specific callers Sogetel Call screen Wireline Charges may apply
Calling Features Stops or allows specific callers Tbaytel Selective Call Accept Wireline Charges may apply
Calling Features Stops or allows specific callers Tbaytel Selective Call Reject Wireline Charges may apply
Calling Features Stops or allows specific callers TekSavvy Solutions Inc. Call Screen Wireline Charges may apply
Calling Features Stops or allows specific callers TekSavvy Solutions Inc. Enhanced Call Manager VoIP Charges may apply
Calling Features Stops or allows specific callers TekSavvy Solutions Inc. Selective Call Acceptance VoIP No additional charge
Calling Features Stops or allows specific callers TekSavvy Solutions Inc. Selective Call Forwarding VoIP No additional charge
Calling Features Stops or allows specific callers TekSavvy Solutions Inc. Selective Call Rejection VoIP No additional charge
Calling Features Stops or allows specific callers Télébec Call Screen Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers Téléphone de Courcelles Call screen Wireline Charges may apply
Calling Features Stops or allows specific callers Téléphone de Lambton Call screen Wireline Charges may apply
Calling Features Stops or allows specific callers Téléphone Milot Call screen Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers TELUS Communications Company CALL SCREEN Wireline and VoIP Charges may apply
Calling Features Stops or allows specific callers Tuckersmith Communications Selective Call Rejection Wireline Charges may apply
Calling Features Stops or allows specific callers Vidéotron Call privacy Wireline Charges may apply
Calling Features Stops or allows specific callers Wightman Telecom Call Rejection Selective Wireline Charges may apply
Calling Features Stops or allows specific callers WTC Communications Selective Call Screen Wireline Charges may apply
Calling Features Stops or allows specific callers Rogers Communication Partnership Home & Away Online-Manager VoIP Charges may apply
Mobile Apps and Features Stops or allows specific callers Microsoft Corporation Call + SMS Filter Wireless No additional charge
Mobile Apps and Features Stops or allows specific callers Google Call Forwarding Wireless, Wireline and VoIP No additional charge
Calling Features Other Cochrane Telecom Services Last Call Return Wireline Charges may apply
Calling Features Other Nexicom Last Call Return Wireline and VoIP Charges may apply
Calling Features Other SaskTel Call Return Wireline Charges may apply
Calling Features Other Sogetel Last call return Wireline Charges may apply
Calling Features Other Téléphone de Courcelles Last call return Wireline Charges may apply
Calling Features Other Téléphone de Lambton Last call return Wireline Charges may apply
Calling Features Other Téléphone Milot Last call return Wireline and VoIP Charges may apply
Calling Features Other Bell Aliant Call Trace Wireline and VoIP Charges may apply
Calling Features Other Bell Canada Call Trace Wireline and VoIP Charges may apply
Calling Features Other Brooke Call Trace Not Specified No additional charge
Calling Features Other Bruce Telecom Call Trace Wireline and VoIP Charges may apply
Calling Features Other Cochrane Telecom Services Call Trace Wireline Not Specified
Calling Features Other CoopTel Call tracer (*57) Wireline Charges may apply
Calling Features Other DMTS Call Trace Wireline and VoIP Charges may apply
Calling Features Other Eastlink Call Trace. Wireline No additional charge
Calling Features Other Groupe Maskatel LP Call tracer (*57) Wireline and VoIP Charges may apply
Calling Features Other KMTS Call Trace Wireline and VoIP Charges may apply
Calling Features Other MTS Allstream Call Trace Wireline and VoIP Charges may apply
Calling Features Other Nexicom Call Trace Wireline and VoIP No additional charge
Calling Features Other NorthernTel Call Trace Wireline and VoIP Charges may apply
Calling Features Other Northwestel Call Trace Wireline and VoIP No additional charge
Calling Features Other Ontera Call Trace Wireline and VoIP Charges may apply
Calling Features Other Rogers Communication Partnership Call Trace VoIP Charges may apply
Calling Features Other SaskTel Call Trace Wireline Charges may apply
Calling Features Other Sogetel Call trace Wireline Charges may apply
Calling Features Other TekSavvy Solutions Inc. Call Trace Wireline Charges may apply
Calling Features Other TekSavvy Solutions Inc. Call Trace VoIP No additional charge
Calling Features Other Télébec Call Trace Wireline and VoIP Charges may apply
Calling Features Other Téléphone de Courcelles Call trace Wireline Charges may apply
Calling Features Other Téléphone de Lambton Call trace Wireline Charges may apply
Calling Features Other Téléphone Milot Call trace Wireline and VoIP Charges may apply
Calling Features Other Wind Mobile Malicious Call Tracing Wireless No additional charge
Calling Features Other Bell Mobility Call Trace Wireless Not Specified
Calling Features Other Bell Aliant Call Display Wireline and VoIP Charges may apply
Calling Features Other Bell Canada Call Display Wireline and VoIP Charges may apply
Calling Features Other Bell Mobility Call Display Wireless Charges may apply
Calling Features Other Bell Mobility Call Display Wireless Charges may apply
Calling Features Other Brooke Call display Not Specified Charges may apply
Calling Features Other Bruce Telecom Call Name and Number Display Wireline and VoIP Charges may apply
Calling Features Other CityWest CALL DISPLAY/CALL NAME & NUMBER DISPLAY Wireline Charges may apply
Calling Features Other Cochrane Telecom Services Call Display Wireline Charges may apply
Calling Features Other Cogeco Call Display VoIP Charges may apply
Calling Features Other Cogeco Visual Call Waiting VoIP Charges may apply
Calling Features Other DMTS Call Display Wireline and VoIP Charges may apply
Calling Features Other Eastlink Call Display Wireline and Wireless Charges may apply
Calling Features Other HuronTel Call name Display, Call Number Display Wireline Charges may apply
Calling Features Other Iristel Inc. Call Display VoIP No additional charge
Calling Features Other KMTS Call Display Wireline and VoIP Charges may apply
Calling Features Other Lansdowne Rural Telephone Company Ltd. Call name and number display Wireline Charges may apply
Calling Features Other Mornington Communications Cooperative Limited Call Display Wireline Charges may apply
Calling Features Other MTS Allstream Call Display Wireless, Wireline and VoIP Charges may apply
Calling Features Other MTS Allstream Call Waiting Plus Wireless Charges may apply
Calling Features Other MTS Allstream Visual Call Waiting Wireline Charges may apply
Calling Features Other Nexicom Call Display Wireline and VoIP Charges may apply
Calling Features Other NorthernTel Call Display Wireline and VoIP Charges may apply
Calling Features Other Northwestel Call Display Wireline and VoIP Charges may apply
Calling Features Other Ontera Call Display Wireline and VoIP Charges may apply
Calling Features Other Rogers Communication Partnership Call Display Wireless Charges may apply
Calling Features Other Rogers Communication Partnership Call Display, TV Call Display VoIP Charges may apply
Calling Features Other SaskTel Call Display Wireline and Wireless Charges may apply
Calling Features Other SaskTel Name Display Wireline Charges may apply
Calling Features Other Sogetel Name Display Wireline Charges may apply
Calling Features Other Sogetel Number Display Wireline Charges may apply
Calling Features Other TekSavvy Solutions Inc. Call Display VoIP No additional charge
Calling Features Other TekSavvy Solutions Inc. Call Display Wireline Charges may apply
Calling Features Other Télébec Call Display Wireline and VoIP Charges may apply
Calling Features Other Téléphone de Courcelles Name Display Wireline Not Specified
Calling Features Other Téléphone de Courcelles Number Display Wireline Charges may apply
Calling Features Other Téléphone Milot Name Display Wireline and VoIP Charges may apply
Calling Features Other Téléphone Milot Number Display Wireline and VoIP Charges may apply
Calling Features Other TELUS Communications Company CALL DISPLAY Wireline and VoIP Charges may apply
Calling Features Other TELUS Communications Company NUMBER DISPLAY Wireless No additional charge
Calling Features Other TELUS Communications Company NUMBER DISPLAY WITH VOICEMAIL OR VOICEMAIL TO TEXT Wireless Charges may apply
Calling Features Other Tuckersmith Communications Call Name & Number Display Wireline Charges may apply
Calling Features Other Tuckersmith Communications Visual Call Waiting Wireline Charges may apply
Calling Features Other Wind Mobile Caller-ID Wireless No additional charge
Mobile Apps and Features Other Google Caller ID by Google Wireless, Wireline and VoIP No additional charge
Calling Features Other Rogers Communication Partnership Call Display Blocking VoIP No additional charge
Calling Features Other TekSavvy Solutions Inc. Caller ID Blocking VoIP No additional charge
Calling Features Other TekSavvy Solutions Inc. Caller-ID Blocking Wireline No additional charge
Calling Features Other Quadro Communications Co-operative Inc. Call Display Blocking Not Specified No additional charge
Calling Features Stops anonymous calls TELUS Communications Company CALLER REVEAL Wireline and VoIP Charges may apply
Other Other Ice Wireless Inc. Security Department Wireless No additional charge
Other Other Iristel Inc. Security Department VoIP No additional charge
Calling Features Other Rogers Communication Partnership Home & Away Online-Manager VoIP Charges may apply
Calling Features Other Bruce Telecom Selective Distinctive Ring Wireline and VoIP Charges may apply
Calling Features Other Rogers Communication Partnership Distinctive Ring VoIP Charges may apply
Calling Features Other TekSavvy Solutions Inc. Priority Call VoIP Charges may apply
Other Other MTS Allstream Do Not Contact (internal) Not Specified No additional charge
DNCL DNCL MTS Allstream National Do Not Call List (DNCL) Not Specified No additional charge
No options or features available Distributel Communications Limited Not Applicable Not Applicable Not Applicable
No options or features available NRTC Communications Not Applicable Not Applicable Not Applicable
Other Other Eastlink Number change Wireline and Wireless Charges may apply
Calling Features Intelligent filtering of calls Primus Telecommunications Canada Inc. Telemarketing Guard™ (the “system” or “service”). Wireline and VoIP No additional charge
Devices Intelligent filtering of calls trueCall Ltd. (UK) trueCall DECT Wireline and VoIP Not yet available in Canada
Devices Intelligent filtering of calls trueCall Ltd. (UK) trueCall Units Wireline and VoIP Not yet available in Canada
Third Party Services Intelligent filtering of calls Kedlin Company Call Control Wireless, Wireline and VoIP Charges may apply
Third Party Services Intelligent filtering of calls trueCall Ltd. (UK) trueCall Cloud Call Blocker Wireless and Wireline Not yet available in Canada
Devices Stops or allows specific callers SaskTel Device-Specific Apps and Features Wireline Charges may apply
Mobile Apps and Features Stops anonymous calls Bell Mobility Call Privacy Wireless No additional charge
Mobile Apps and Features Stops or allows specific callers Bell Mobility Call Screen Wireless No additional charge
Mobile Apps and Features Stops or allows specific callers SaskTel Device-Specific Apps and Features Wireless Charges may apply
Mobile Apps and Features Stops or allows specific callers TELUS Communications Company CALL BLOCKING (ANDROID, BLACKBERRY AND IPHONE) Wireless No additional charge
Calling Features Other Mornington Communications Cooperative Limited Unlisted Directory Wireline Charges may apply
Calling Features Other Quadro Communications Co-operative Inc. Non-Published Number Not Specified Charges may apply
Calling Features Other Quadro Communications Co-operative Inc. Permanent Line Blocking Not Specified Not Specified
Calling Features Other SaskTel Unlisted Telephone Numbers Wireline and Wireless Charges may apply
Calling Features Other TekSavvy Solutions Inc. No Directory Listing VoIP No additional charge
Calling Features Other TekSavvy Solutions Inc. Non-Published Number Wireline Charges may apply
Calling Features Other TekSavvy Solutions Inc. Call Privacy with Call Answer Wireline Charges may apply
Calling Features Other Bell Aliant Voice Mail Wireline and VoIP Charges may apply
Calling Features Other Bell Canada Voice Mail Wireline and VoIP Charges may apply
Calling Features Other Bell Mobility Voice Mail Wireless Charges may apply
Calling Features Other DMTS Voice Mail Wireline and VoIP Charges may apply
Calling Features Other KMTS Voice Mail Wireline and VoIP Charges may apply
Calling Features Other MTS Allstream Call Answer Basic Wireless and Wireline Charges may apply
Calling Features Other MTS Allstream Call Answer Mini Wireless Charges may apply
Calling Features Other MTS Allstream Call Answer Plus Wireless and Wireline Charges may apply
Calling Features Other MTS Allstream Combined Mailbox Wireless, Wireline and VoIP Charges may apply
Calling Features Other MTS Allstream Message Manager Wireline and VoIP Charges may apply
Calling Features Other MTS Allstream V2E Wireline and VoIP Charges may apply
Calling Features Other MTS Allstream Visual Voicemail Wireless Charges may apply
Calling Features Other MTS Allstream Voice Messaging Wireline and VoIP Charges may apply
Calling Features Other NorthernTel Voice Mail Wireline and VoIP Charges may apply
Calling Features Other Northwestel Voice Mail Wireline and VoIP Charges may apply
Calling Features Other Ontera Voice Mail Wireline and VoIP Charges may apply
Calling Features Other Rogers Communication Partnership Home & Away Voicemail VoIP Charges may apply
Calling Features Other Rogers Communication Partnership Voice Mail Wireless Charges may apply
Calling Features Other Télébec Voice Mail Wireline and VoIP Charges may apply
Calling Features Other TELUS Communications Company VOICE MAIL Wireline and VoIP Charges may apply
Date modified: