Number Registrations and Complaints
Taking Part
By registering their number on the National DNCL, Canadians can reduce the number of telemarketing calls they receive.
Since 2008, a total of 15,095,056 Canadian phone numbers have been added to the National DNCL and a total of 57,361 phone numbers have been removed.
In 2024-2025, a total of 157,931 Canadian phone numbers for home, mobile, fax or Voice over Internet Protocol (VoIP) services were registered with the National DNCL operator, an average of 432 numbers per day. A total of 393 Canadian numbers were deregistered.
Since 2008
15,095,056
Registered
57,361
Deregistered
In 2024-25
157,934
Registered
393
Deregistered
Number Registration by Province and Territory in 2024-2025
Canadians across the country continue to register their numbers with the National DNCL operator. However, the yearly volume of numbers registered is decreasing because many Canadians have already permanently registered their number(s) with the National DNCL operator. Generally, it is newly assigned numbers that are being added to the databank of numbers on the list.
In 2024-2025, Canadians registered a total of 157,934 numbers. The volume of numbers registered corresponds with the population density by province and territory.
| Province/Territory | Numbers registered in 2024-2025 |
|---|---|
| YT, NT, NU | 283 |
| NL | 1,496 |
| NB | 2,682 |
| SK | 3,397 |
| MB | 4,480 |
| NS, PE | 4,520 |
| AB | 22,821 |
| BC | 25,032 |
| QC | 38,040 |
| ON | 55,180 | Total | 157,931 |
Complaints in 2024-2025
Complaints from Canadians play an essential role in investigations of non-compliance. It is important for Canadians to file their complaints with the National DNCL operator.
In 2024-2025, Canadians filed 26,105 complaints with the National DNCL operator. 86% of complaints filed were about receiving calls while their number was already on the National DNCL.
Canadians can file a complaint by calling 1-866-580-DNCL (3625) or visiting the National DNCL website.
Total number of complaints
26,105
86%
About receiving calls while their number was already on the National DNCL
Frequently Heard Complaints
In 2024-2025, the frequently heard complaints made to the National DNCL operator were about:
- Calls from suspected telemarketers but the call was not answered (39%);
- Live calls from suspected telemarketers (39%);
- An ADAD (8%);
- Telemarketers leaving a voicemail message (7%);
- Dead lines (i.e., cases where a predictive dialer was used or there was no caller on the line) (5%); and
- Pre-recorded messages to hold for a live caller or about a fax sound (2%).
Live call not answered
39%
Live call answered
39%
ADAD
8%
Voicemail message
7%
Dead lines
5%
Pre-recorded message
2%
Complaints by Province and Territory in 2024-2025
As noted above, Canadians filed 26,105 complaints with the National DNCL operator in 2024-2025. The volume of complaints submitted corresponds with population size by province and territory.
| Province/Territory | Complaints |
|---|---|
| Alberta | 2,712 |
| British Columbia | 3,790 |
| Manitoba | 689 |
| New Brunswick | 429 |
| Newfoundland and Labrador | 117 |
| Nova Scotia and Prince Edward Island | 852 |
| Ontario | 10,205 |
| Quebec | 6,807 |
| Saskatchewan | 458 |
| Yukon, Nunavut, and Northwest Territories | 46 |
| Total | 26,105 |
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