Safe and Secure Communications

The CRTC’s goal is to support a safe and secure communications system that Canadians can trust. To help do so, the CRTC provides education and outreach, works with partners and examines ways to implement effective regulatory policies to respond to constantly evolving conditions.

Partnership and Outreach

Educating Telemarketers and Working with Stakeholders

To help telemarketers and clients of telemarketers comply with the Rules, the CRTC hosted several compliance outreach sessions for industry representatives across Canada.

The CRTC also developed guidance material for specific industries. These tools are to help individuals, companies and organizations understand how to comply with the Rules.

Bringing the Message to Canadians

In 2024-2025, the CRTC:

continued to use X, Facebook, and LinkedIn to inform and educate Canadians and telemarketers about issues related to telemarketing;
used X, Facebook, and LinkedIn on a regular basis to remind Canadians of their rights related to the DNCL and remind businesses of their duty to comply;
used X and Facebook, to remind Canadians how to report complaints;
ran a social media campaign warning Canadians to stay vigilant during the holiday season; and
promoted the Government of Canada’s Fraud Prevention messaging to amplify awareness to Canadians by highlighting a “scam of the week” that sought to help Canadians recognize, reject and report fraud.

Numbers of Posts

Post Impressions

45%

35%

20%

International and Domestic Cooperation

The CRTC continually works on building strong partnerships with industry and domestic and international enforcement agencies, which helps the CRTC be more effective in promoting compliance with the Rules.

Presently, the CRTC works with members from over 26 countries to fulfill its mandate, to promote international cooperation and to address problems relating to compliance and enforcement.

Within Canada, the CRTC has established information sharing partnerships with the Competition Bureau (CB), the Office of the Privacy Commissioner (OPC), and the Consumer Protection Authority of British Columbia. Outside of Canada, the CRTC has established such partnerships with the United States Federal Trade Commission (FTC) and the Federal Communications Commission (FCC); the UK’s Information Commissioner’s Office (ICO); Japan’s Ministry of Internal Affairs and Communications; the Australian Communications and Media Authority and the Australian Federal Police (AFP); New Zealand’s Department of Internal Affairs (DIA); and Ireland’s Commission for Communications Regulation (ComReg).