Rapports sur l'itinérance en cas d'urgence et l'assistance mutuelle : 8000-C12-202506205
Les plus grandes entreprises canadiennes ont signé un Protocole d’entente sur la fiabilité des télécommunications, qui établit des procédures pour (i) l’itinérance en cas d’urgence, (ii) l’assistance mutuelle et (iii) les communications avec le public et les autorités gouvernementales lors d’urgences de télécommunications ou d’autres catastrophes ayant un impact similaire. À la suite de tels événements, les entreprises soumettent des rapports post-incidents au Conseil concernant les activités d’itinérance en cas d’urgence et d’assistance mutuelle.
2026-04-22 - Telus
Description: This letter advises that TELUS initiated the Emergency Roaming Protocol as described in Schedule A the Memorandum of Understanding on Telecommunications Reliability (“MOU”) to request emergency roaming (“ER”) from Rogers to maintain wireless connectivity in the serving areas where there was overlapping coverage. TELUS took this step to ensure resilient and redundant networks for first responders and TELUS customers.
Document: 4989355.pdf - 142 Ko
2026-03-30 - Telus
Description: On February 26, 2026 at 09:26 PT, a flatbed truck carrying two 400-barrel tanks that
exceeded standard height clearances tore down TELUS and BC Hydro aerial
infrastructure near Chetwynd, British Columbia. As a result, approximately # #
TELUS customers lost access to Internet, Optik TV, wireless voice and data, wireline
voice and emergency services. In the normal course, transport companies carrying
these types of cargo are required to coordinate their activities with TELUS and other
utility companies for line lifting or temporary infrastructure adjustment to avoid collisions with aerial infrastructure. However, TELUS was not engaged by the
transporting company for coordination in advance of this incident.
Document: 4980365.pdf - 995 Ko
2026-03-27 - Rogers Communications Inc.
Description : In September of 2022, various Telecommunications Service Providers (“TSPs”) executed a Memorandum of Understanding on Telecommunications Reliability (the “MOU”) to ensure the reliability and resiliency of telecommunications networks that are a significant lifeline for those in need during natural disasters, network failures and other impactful emergencies. The MOU contemplates, among other things, the provision of Emergency Roaming (“ER”) between Wireless Service Providers (“WSPs”).
Document : 4979378.doc - 84 Ko
2026-01-30 - Lettre du personnel - Description : Lettre adressée à la Liste de distribution - Objet : Soumission de rapports sur l’itinérance d’urgence et l’assistance mutuelle
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