Canadian Radio-television and Telecommunications Commission
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Citations 2012 - Telemarketing Compliance and Enforcement

 

CRTC staff has issued citations to the following persons for the violations of the Unsolicited Telecommunications Rules:

Date Person subject to the Citation Rules violated

February 29, 2012

CR Group Marketing Inc.
Midland, Ontario
(800) 208-2586
Industry: Business Services

Part III - Telemarketing Rules, Section 2

February 29, 2012

411 Local Search Corp
Toronto, Ontario
(416) 849-1432
Industry: Advertising-Communications

Part II – National Do Not Call List Rules, Section 4
Part III - Telemarketing Rules, Section 2

February 29, 2012

Cedar Springs Water
Concord, Ontario
(416) 798-7675
Industry: Food & Beverages

Part III - Telemarketing Rules, Section 2

February 29, 2012

Hunter Window Industries Ltd.
Toronto, Ontario
(416) 736-1281
Industry: Construction and Home Improvement

Part II - National Do Not Call List Rules, Section 6 or 7
Part III - Telemarketing Rules, Section 2 or 3

February 29, 2012

Puretone Hearing Group
Winnipeg, Manitoba
(204) 953-2410
Industry: Health

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

February 29, 2012

Niagara Duct Cleaning
St. Catherines, Ontario
(905) 687-6653
Industry: Home Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

February 29, 2012

Saintlix Inc.
Montréal, Quebec
(514) 384-3422
Industry: Financial Services

Part III - Telemarketing Rules, Sections 2, 19(a), 19(b), 19(c), 19(d), 19(e), 20(a), 20(b)

February 29, 2012

Dynique Restoration
Thornhill, Ontario
(905) 760-7685
Industry: Construction and Home Improvement

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

February 29, 2012

Startec Global Communication
Toronto, Ontario
(647) 258-1910
Industry: Telephone, television internet

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

February 29, 2012

Poêles et foyers de la Capitale
Québec, Quebec
(418) 353-3435
Industry: Retail

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

February 29, 2012

Cummins Restoration Inc.
Toronto, Ontario
(416 )382-8755
Industry: Construction and Home Improvement

Part III - Telemarketing Rules, Sections 2, 19 (a), 19(b), 19(c), 19(d), 19(e)

February 29, 2012

Blackstone Public Affairs Group
Aurora, Ontario
(905) 503-1203
Industry: Business Services

Part III - Telemarketing Rules, Sections 2, 19(a), 19(b), 19(c), 19(d), 19(e)

February 29, 2012

Axxess Payments Inc.
Montréal, Quebec
(800) 419-2381
Industry: Business Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

February 29, 2012

Invisible Windows
Calgary, Alberta
(403) 870-7839
Industry: Construction and Home Improvement

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

February 29, 2012

Express Pardons
Toronto, Ontario
(866) 416-6772
Industry: Other

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Sections 2, 19(a), 19(d), 19(e)

February 29, 2012

News link Canada
Edmonton, Alberta
(780) 475-7252
Industry: Media (Newspapers, Magazines)

Part II - National Do Not Call List Rules, Section 7
Part III - Telemarketing Rules, Section 3

February 29, 2012

Kawartha Carpet Care
Peterborough, Ontario
(705) 749-5700
Industry: Home Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

February 29, 2012

Federated Payments Canada
Ottawa, Ontario
1-877-9-CALLFED (2255333)
Industry: Financial Services

Part III - Telemarketing Rules, Section 2

February 29, 2012

Marco Polo Tours
Vancouver, British Columbia
(604) 736-8939
Industry: Travel and Vacation

Part III - Telemarketing Rules, Section 2

February 29, 2012

Bourassa Chevrolet
Laval, Quebec
(450) 669-7070
Industry: Automotive

Part III - Telemarketing Rules, Section 2

February 29, 2012

Royal Lepage
Pat McNeil
Saskatoon, Saskatchewan
(306) 221-7285
Industry : Real Estate

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

February 29, 2012

Echo Marketing Solutions
Toronto, Ontario
(416) 644-7211
Industry: Advertising - Communications

Part III, Telemarketing Rules, Section 3
Part IV, ADAD Rules, Section 2

February 29, 2012

Echo Marketing Solutions
Toronto, Ontario
(416) 644-7211
Industry: Advertising - Communications

Part III, Telemarketing Rules, Section 3
Part IV, ADAD Rules, Section 2

February 29, 2012

Marketing Maniacs
Calgary, Alberta
(403) 515-5123
Industry: Advertising - Communications

Part II - National Do Not Call List Rules, Section 7
Part III - Telemarketing Rules, Sections 2, 3, 19(d), 19(e)

March 1, 2012

Construction J.P. Bouchard Inc.
Saint-Mathias-sur-Richelieu, Quebec
(450) 447-8728
Industry: Construction and Home Improvement

Part II – National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 1, 2012

Oxbo Technologies Inc.
Brossard, Quebec
(514) 639-0637
Industry: Construction and Home Improvement

Part II – National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 1, 2012

9039-0188 Québec Inc.
Longueuil, Quebec
(450) 463-4333
Industry: Home Services (Cleaning, Lawn Care, Security)

Part II – National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 1, 2012

Vitraux Multi Service
Montreal, Quebec
(514) 382-7373
Industry: Home Services (Cleaning, Lawn Care, Security)

Part II – National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

L.D. Ducharme Systems Inc.
Denfield, Ontario
(519) 452-1151
Industry: Home Services

Part III - Telemarketing Rules, Section 2

March 6, 2012

L.D. Ducharme Systems Inc.
Denfield, Ontario
(519) 452-1151
Industry: Home Services

Part III - Telemarketing Rules, Section 2

March 6, 2012

Quantum Merchant Services
Kitchener, Ontario
(800) 613-0688
Industry: Business Services

Part III - Telemarketing Rules, Section 2

March 6, 2012

Infatiguable Consultants Holdings Inc.
Ottawa, Ontario
(613) 842-5166
Industry: Home Services

Part II – National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Power Brush Furnace and Duct Cleaning
Saskatoon, Saskatchewan
(306) 931-7301
Industry: Home Services

Part II – National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Home Window Inc.
Burlington, Ontario
(905) 315-8380
Industry: Construction and Home Improvement

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Perfection Carpet Cleaning Ltd.
Edmonton, Alberta
(780) 448-9297
Industry: Home Services

Part II – National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

R.J. Wiley Heating & Air Conditioning
Dundas, Ontario
(905) 525-3533
Industry: Home Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

R.J. Wiley Heating & Air Conditioning
Dundas, Ontario
(905) 525-3533
Industry: Home Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Fibre Tech Carpet Care
Abbotsford, British Columbia
(604) 856-9381
Industry: Home Services

Part II – National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Haare Kosmetik
Edmonton, Alberta
(780) 850-6217
Industry: Other

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Advanced Air Supply Inc.
Victoria, British Columbia
(250) 380-0029
Industry: Home Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Primary Seal Windows and Doors
Coquitlam, British Columbia
(778) 990-6586
Industry: Construction and Home Improvement

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

1109178 Alberta Ltd. (dba Dynamic Furnace Cleaning)
Edmonton, Alberta
(780) 462-4370
Industry: Home Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Aurora Windows and Doors Ltd.
Oshawa, Ontario
(905) 448-0482
Industry: Construction and Home Improvement

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Loyal Seal Windows and Doors Inc.
Toronto, Ontario
(416) 661-7570
Industry: Construction and Home Improvement

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Allstate Carpet & Upholstery Cleaning Ltd.
Nanaimo, British Columbia
(250) 753-1194
Industry: Home Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Hometech Windows and Doors Inc.
Edmonton, Alberta
(780) 488-1001
Industry: Construction and Home Improvement

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Royal Carpet and Furnace Cleaning
Burnaby, British Columbia
(604) 566-9707
Industry: Home Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Busy Boys Carpet Cleaners Ltd.
Surrey, British Columbia
(604) 597-8711
Industry: Home Services

Part II – National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Alberta Drywall & Stucco Supply Inc.
Edmonton, Alberta
(780) 465-4239
Industry: Construction and Home Improvement

Part II – National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Aurora Custom Furnishings
Concord, Ontario
(905) 738-3950
Industry: Construction and Home Improvement

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Lev Olevson (dba Advantage Pro)
Ottawa, Ontario
(613) 680-1283
Industry: Construction and Home Improvement

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

R.H. Genova Corp.
Calgary, Alberta
(403) 726-0890
Industry: Home Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Kentwood Ford
Edmonton, Alberta
(780) 476-8600
Industry: Automotive

Part II – National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Concord Cleaning and Renovating Inc.
Concord, Ontario
(416) 739-8777
Industry: Home Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Pioneer Windows and Doors
North York, Ontario
(416) 850-7887
Industry: Construction and Home Improvement

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Cambridge Mercantile Corp.
Toronto, Ontario
(416) 646-6401
Industry: Financial Services

Part III - Telemarketing Rules, Section 2

March 6, 2012

Ekko Exteriors
St. Catharines, Ontario
(905) 397-6792
Industry: Construction and Home Improvement

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Scholar’s Choice
London, Ontario
(519) 453-7470
Industry: Education

Part III - Telemarketing Rules, Section 2

March 6, 2012

First Choice WS Ltd.
Toronto, Ontario
(416) 665-9297
Industry: Construction and Home Improvement

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Super Value Carpet Cleaning
St. Boniface, Manitoba
(204) 982-6930
Industry: Home Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

C.A.P.O.R. Windows and Doors Inc.
London, Ontario
(519) 652-5010
Industry: Construction and Home Improvement

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

2170958 Ontario Inc. (dba Aire One Heating & Cooling)
London, Ontario
(519) 668-3000
Industry: Home Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Superior Windows and Doors Inc.
Toronto, Ontario
(416) 661-8786
Industry: Construction and Home Improvement

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

MacDonald Home Pro’s
Kinburn, Ontario
(613) 839-7723
Industry: Construction and Home Improvement

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Green Sword Inc.
Brantford, Ontario
(519) 756-2162
Industry: Home Services

Part II – National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Northland Dodge Chrysler Jeep
Edmonton, Alberta
(780) 732-3143
Industry: Automotive

Part II – National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Sunnyside Window Cleaning Ltd.
Toronto, Ontario
(416) 480-9675
Industry: Home Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Georgetown Kia
Georgetown, Ontario
(905) 877-7818
Industry: Automotive

Part III - Telemarketing Rules, Section 2

March 6, 2012

Dominion Carpet Cleaners (Manitoba Ltd.)
Winnipeg, Manitoba
(204) 949-5900
Industry: Home Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Rainbow Aluminum & Vinyl Products Ltd.
Hamilton, Ontario
(905) 388-7766
Industry: Construction and Home Improvements

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

475736 Alberta Ltd. (dba Castle Maintenance Services)
Calgary, Alberta
(403) 250-5172
Industry: Home Services

Part II – National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2.

March 6, 2012

National Foods Ltd.
Mississauga, Ontario
(905) 267-0660
Industry: Wholesale and Distribution

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

PSV Powersteam & Vac Ltd.
Burnaby, British Columbia
(604) 444-0355
Industry: Home Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Visage Windows and Doors
Toronto, Ontario
(416) 667-7618
Industry: Construction and Home Improvements

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 6, 2012

Loewen Enterprises Ltd.
Calgary, Alberta
(403) 201-0308
Industry: Home Services

Part II - National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

March 19, 2012

Sécurité Châteaufort Inc.
Quebec, Quebec
(418) 687-3929
Industry: Home Services (Cleaning, Lawn Care, Security)

Part II – National Do Not Call List Rules, Section 6
Part III - Telemarketing Rules, Section 2

July 25, 2012

Coastal Steel Structures
Deerfield Beach, Florida
(888) 783-3535
Industry: Manufacturing

Part III - Telemarketing Rules, Sections 19(a), 19(b), 19(d), 19(e), 28

July 25, 2012

Sandy Beach Travels
Hummelstown, Pennsylvania
(717) 418-7599
Industry: Travel and Vacation

Part III - Telemarketing Rules, Sections 2, 19(a), 19(b), 19(d), 19(e), 28

December 10, 2012

UniMarketing
Chicoutimi, Quebec
(416) 849-1432
Industry:  Advertising-Communications

Part III - Telemarketing Rules, Section 3                        

December 10, 2012

Diamond Choice Duct Cleaning
London, Ontario
(519) 907-0045
Industry:  Home Services

Part II - National Do Not Call List Rules, Sections 4, 6
Part III - Telemarketing Rules, Section 2

December 10, 2012

LawnSavers Plant Health Care Inc.
Concord, Ontario
(905) 707-9994
Industry:  Home Services

Part II - National Do Not Call List Rules, Sections 4, 6
Part III - Telemarketing Rules, Section 2