Notices of Violation 2015

CRTC staff has issued a notice of violation to the following persons with regard to the application of the Unsolicited Telecommunications Rules or Canada’s Anti-Spam Law

Date Person subject to the Notice of violation Description
17 December 2015 9117-7683 Québec Inc.

9117-7683 Québec Inc. has paid a penalty of $ 40,000 as part of a settlement over violations of Part II, sections 4 &7 and Part III, section 3 of the Unsolicited Telecommunications Rules.  A CRTC investigation found that telemarketing telecommunications were ordered by Raid Inc. on behalf of a client to telephone numbers registered on the National Do Not Call List (DNCL) and during periods when its client failed to purchase a subscription and register to the National DNCL. In addition, telemarketing telecommunications were made by 9117-7683 Québec Inc., resulting in violations of Part II, section 8b and Part III, section 5b for failing to keep the records related to the subscription and registration of their clients.

26 October 2015 Canadian Choice Home Improvements Inc. Canadian Choice Home Improvements Inc. has paid a penalty of $140,000 as part of a settlement over violations of Part II, sections 4 & 7 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made on behalf of Canadian Choice Home Improvements Inc. to telephone numbers registered on the National Do Not Call List (DNCL) and during periods when Canadian Choice Home Improvements Inc. failed to purchase a subscription to the National DNCL.
26 October 2015 Groupe Hydro Hvac Inc. Group Hydro Hvac Inc. has paid a penalty of $30,000 as part of a settlement over violations of Part II, sections 4, 6 & 13, and Part III, sections 2 & 14 of the Unsolicited Telecommunications Rules. A CRTC investigation found Group Hydro Hvac Inc. made telemarketing telecommunications to telephone numbers registered on the National Do Not Call List (DNCL) during periods when it was neither registered with, nor subscribed to, the National DNCL. Group Hydro Hvac Inc. also made telemarketing telecommunications to telephone numbers that should have been on its Internal DNCL and while using a version of the National DNCL that was older than 31 days.
7 May 2015 Outsource 3000 Inc. CRTC staff has issued a notice of violation to Outsource 3000 Inc. with an accompanying administrative monetary penalty of $15,000 for having made unsolicited telecommunications, using an Automatic Dialing-Announcing Device (ADAD) resulting in violations of: Part IV section 2, Part II section 4, Part II section 6 and Part III section 2 of the Unsolicited Telecommunications Rules. A CRTC investigation found that Outsource 3000 Inc. initiated unsolicited telecommunications using an ADAD for the purposes of solicitation without previously obtaining express consent from consumers. The CRTC’s investigation also found that Outsource 3000 Inc. initiated unsolicited telecommunication to consumers registered on the National Do Not Call List while he was neither registered nor subscribed with the Do Not Call List operator.
7 May 2015 Ontario Eco Energy Inc. CRTC staff has issued a Notice of Violation to Ontario Eco Energy Inc. with an accompanying administrative monetary penalty of $30,000 for violations of Part II, section 7 and Part III, section 3 of the Unsolicited Telecommunications Rules. A CRTC investigation found that Ontario Eco Energy Inc. initiated telemarketing telecommunications on behalf of various clients during periods when its clients were neither registered with, nor subscribed to, the National Do Not Call List.
7 May 2015 9217-2220 Québec Inc. (doing business as Scentral Cleaning Services) 9217-2220 Québec Inc. (doing business as Scentral Cleaning Services) has paid an Administrative Monetary Penalty (AMP) of $20,000 as part of a settlement over violations of Part II, sections 4 & 6 and Part III, section 2 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made by Scentral Cleaning Services to telephone numbers registered on the National Do Not Call List (DNCL) during a time when Scentral Cleaning Services did not have a valid registration or subscription with the National DNCL Operator. In addition to paying an AMP, 9217-2220 Québec Inc. (doing business as Scentral Cleaning Services) has agreed to implement a compliance program.
7 May 2015 1757364 Ontario Inc. (doing business as Eagle Water of Ontario) 1757364 Ontario Inc. (doing business as Eagle Water of Ontario) has paid an Administrative Monetary Penalty (AMP) of $32,500 as part of a settlement over violations of Part II, sections 4 & 6 and Part III, section 23 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made by Eagle Water of Ontario to telephone numbers registered on the National Do Not Call List (DNCL) and to area codes in which Eagle Water of Ontario was not subscribed. Telemarketing telecommunications were also made by Eagle Water of Ontario outside of the permissible calling hours. In addition to paying an AMP, Eagle Water of Ontario has agreed to implement a compliance program.
7 May 2015 AcademyOne Learning Ltd. AcademyOne Learning Ltd. has paid an Administrative Monetary Penalty (AMP) of $25,000 as part of a settlement over violations of Part II, sections 4, 6 & 13 and Part III, section 23 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made by AcademyOne Learning Ltd. to telephone numbers registered on the National Do Not Call List (DNCL) and to area codes in which AcademyOne was not subscribed. Telemarketing telecommunications were also made by AcademyOne outside of the permissible calling hours and while it used a version of the National DNCL that was older than 31 days. In addition to paying an AMP, AcademyOne Learning Ltd. has agreed to implement a compliance program.
10 April 2015 Le Groupe MTA Conseils en Gestion d’évènements publics Inc. Le Groupe MTA Conseils en Gestion d’évènements publics Inc., has paid an Administrative Monetary Penalty of $5000 as part of a settlement over violations of Part IV, subsection 4d) of the Unsolicited Telecommunications Rules. A CRTC investigation found that Le Groupe MTA Conseils en Gestion d’évènements publics Inc. made unsolicited telecommunications using Automatic Dialing-Announcing Device (ADAD) without providing in the message the information’s of the person on whose behalf the calls were made. In addition to paying an administrative monetary penalty, Le Groupe MTA Conseils en Gestion d’évènements publics Inc. agreed to implement a compliance program.
April 1 2015 Lev Olevson Lev Olevson has paid an Administrative Monetary Penalty (AMP) of $16,000 as part of a settlement over violations of Part II, sections 4 & 6 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made by Lev Olevson to telephone numbers registered on the National Do Not Call List (DNCL) while he was not subscribed to the National DNCL. In addition to paying an AMP, Lev Olevson has agreed to implement a compliance program.
26 March 2015 Metroland Media Group Ltd. Metroland Media Group Ltd. has paid an Administrative Monetary Penalty (AMP) of $240,000 as part of a settlement over violations of Part IV, sections 4(d) of the Unsolicited Telecommunications Rules. A CRTC investigation found that Metroland Media Group Ltd. performed unsolicited telecommunications via an Automatic Dialing-Announcing Device (ADAD) while not providing the proper contact information at the beginning of the message. In addition to paying an administrative monetary penalty, Metroland Media Group Ltd. agreed to implement a compliance program.
24 March 2015 Ali Tariq (doing business as Aqua Duct) CRTC staff has issued a Notice of Violation to Ali Tariq (doing business as Aqua Duct) with an accompanying administrative monetary penalty of $9,000 for violations of Part II, sections 4 & 6 and Part III, section 2 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made by and on behalf of Mr. Tariq while he was neither registered with, nor subscribed to, the National Do Not Call List (DNCL). Telemarketing telecommunications were also made by and on behalf of Mr. Tariq to phone numbers registered on the National DNCL.
24 March 2015 Goodlife Home Services Inc. CRTC staff has issued a Notice of Violation to Goodlife Home Services Inc. with an accompanying administrative monetary penalty of $16,000 for violations of Part II, section 7 and Part III, section 3 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made on behalf of Goodlife Home Services Inc. while it was neither registered with, nor subscribed to, the National Do Not Call List.
Decision: 2015-361
24 March 2015 Ziad Rawdah (doing business as Kareem Duct Cleaning) CRTC staff has issued a Notice of Violation to Ziad Rawdah (doing business as Kareem Duct Cleaning) with an accompanying administrative monetary penalty of $15,000 for violations of Part II, section 7 and Part III, section 3 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made on behalf of Mr. Rawdah used while he was neither registered with, nor subscribed to, the National Do Not Call List.
Decision: 2015-475
24 March 2015 N.Bro Transport Inc. CRTC staff has issued a Notice of Violation to N.Bro Transport Inc. with an accompanying administrative monetary penalty of $14,000 for violations of Part II, sections 7 and Part III, section 3 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made on behalf of N.Bro Transport Inc. while it was neither registered with, nor subscribed to, the National Do Not Call List (DNCL).
Decision: 2015-360
24 March 2015 Toronto Breeze Air Duct Cleaning Services Inc. CRTC staff has issued a Notice of Violation to Toronto Breeze Air Duct Cleaning Services Inc. with an accompanying administrative monetary penalty of $40,000 for violations of Part II, sections 4 & 6 and Part III, section 2 of the Unsolicited Telecommunications Rules.  A CRTC investigation found that telemarketing telecommunications were made on behalf of Toronto Breeze Air Duct Cleaning Services Inc. while it was neither registered with, nor subscribed to, the National Do Not Call List (DNCL). Telemarketing telecommunications were also made on behalf of Toronto Breeze Air Duct Cleaning Services Inc. without displaying the originating or alternate telecommunications number where the telemarketer could be reached, and to phone numbers registered on the National DNCL.
24 March 2015 Topline Air Duct Cleaning Inc. Topline Air Duct Cleaning Inc. has paid an Administrative Monetary Penalty (AMP) of $23,000 as part of a settlement over violations of Part II, section 7 and Part III, section 3 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made on behalf of Topline while it was neither registered with, nor subscribed to, the National Do Not Call List (DNCL). In addition to paying an AMP, Topline Air Duct Cleaning Inc. has agreed to implement a compliance program.
24 March 2015 2219179 Ontario Inc. (doing business as Cambridge Heating Services) 2219179 Ontario Inc. (doing business as Cambridge Heating Services) has paid an Administrative Monetary Penalty (AMP) of $23,000 as part of a settlement over violations of Part II, section 7 and Part III, section 3 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made on behalf of 2219179 Ontario Inc. (doing business as Cambridge Heating Services) while it was neither registered with, nor subscribed to, the National Do Not Call List. In addition to paying an AMP, 2219179 Ontario Inc. (doing business as Cambridge Heating Services) has agreed to implement a compliance program.
24 March 2015 Bridge Home Services Inc. Bridge Home Services Inc. has paid an Administrative Monetary Penalty (AMP) of $6,000 as part of a settlement over violations of Part II, section 7 and Part III, section 3 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made on behalf of Bridge Home Services Inc. while it was neither registered with, nor subscribed to, the National Do Not Call List (DNCL). In addition to paying an AMP, Bridge Home Services Inc. has agreed to implement a compliance program.
24 March 2015 HR Home Services Inc. HR Home Services Inc. has paid an Administrative Monetary Penalty (AMP) of $3,000 as part of a settlement over violations of Part II, section 7 and Part III, section 3 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made on behalf of HR Home Services Inc. while it was neither registered with, nor subscribed to, the National Do Not Call List. In addition to paying an AMP, HR Home Services Inc. has agreed to implement a compliance program.
18 March 2015 On Time Telecom, LLC On Time Telecom, LLC has paid an Administrative Monetary Penalty (AMP) of $5,000 as part of a settlement over violations of Part IV, section 4(b) & (d) of the Unsolicited Telecommunications Rules. A CRTC investigation found that On Time Telecom, LLC initiated unsolicited telecommunications on behalf of Sarah Thomson via an Automatic Dialing-Announcing Device (ADAD) outside of the permissible calling hours while not providing the appropriate contact information at the beginning of the message. In addition to paying an administrative monetary penalty, On Time Telecom, LLC has agreed to implement a compliance program.
18 March 2015 Sarah Thomson Electoral Campaign Sarah Thomson has paid an Administrative Monetary Penalty (AMP) of $5,000 as part of a settlement over violations of Part IV, section 4(b) & (d) of the Unsolicited Telecommunications Rules. A CRTC investigation found that On Time Telecom, LLC initiated unsolicited telecommunications on behalf of Sarah Thomson via an Automatic Dialing-Announcing Device (ADAD) outside of the permissible calling hours while not providing the appropriate contact information at the beginning of the message. In addition to paying an administrative monetary penalty, Sarah Thomson has agreed to implement a compliance program.
11 March 2015 Consolidated Travel Holdings Group, Inc. Consolidated Travel Holdings Group, Inc. has paid an Administrative Monetary Penalty (AMP) of $200,000 as part of a settlement over violations of Part II, sections 4 & 13, Part III, section 25 and Part IV, section 2 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made by and on behalf of Consolidated Travel Holdings Group, Inc. via an Automatic Dialing-Announcing Device (ADAD) to telephone numbers registered on the National Do Not Call List (DNCL) while a version of the National DNCL older than 31 days was used. Consolidated Travel Holdings Group, Inc. also failed to display an originating telephone number and did not obtain express consent from consumers prior to initiating these calls via an Automatic Dialing-Announcing Device (ADAD). In addition to paying an administrative monetary penalty, Consolidated Travel Holdings Group, Inc. agreed to implement a compliance program.
5 March 2015 3510395 Canada Inc. (dba Compu.Finder) The Compliance and Enforcement Sector has issued a notice of violation to 3510395 Canada Inc. (dba Compu.Finder) with an accompanying administrative monetary penalty of $1,100,000 for having sent commercial electronic messages without the recipient’s consent as well as for sending some commercial electronic messages which contained an unsubscribe mechanism that did not function properly, resulting in violations of paragraphs 6(1)(a) and 6(2)(c) of Canada’s Anti-Spam Legislation.
30 January 2015 Hamel Système d’Information 2000 Inc. Hamel Système d’Information 2000 Inc. has paid an administrative monetary penalty of $260,000 as part of a settlement over violations of Part II, section 10 of the Unsolicited Telecommunications Rules. A CRTC investigation found that Hamel Système d’Information 2000 Inc. obtained and disclosed contents of the National Do Not Call List (DNCL) to persons outside of its organization, namely clients of its “Telelisting“ service. In addition to paying an administrative monetary penalty, Hamel Système d’Information 2000 Inc. agreed to implement a compliance program.
14 January 2015 Mr. Jonathan Boudria (operating as JJ’s Roofing and Insulation) CRTC staff has issued a notice of violation to Jonathan Boudria (operating as JJ’s Roofing and Insulation) with an accompanying administrative monetary penalty of $5,000 for having made unsolicited telecommunications, using an Automatic Dialing-Announcing Device (ADAD) resulting in violations of: Part IV section 2, Part II section 4, Part II section 6 and Part III section 2 of the Unsolicited Telecommunications Rules. A CRTC investigation found that Mr. Boudria initiated unsolicited telecommunications using an ADAD for the purposes of solicitation without previously obtaining express consent from consumers. The CRTC’s investigation also found that Mr. Boudria initiated unsolicited telecommunication to consumers registered on the National Do Not Call List while he was neither registered nor subscribed with the Do Not Call List operator.