Notices of Violation 2016

CRTC staff has issued a notice of violation to the following persons with regard to the application of the Unsolicited Telecommunications Rules or Canada’s Anti-Spam Law

Date Person subject to the Notice of violation Description
January 29, 2016 Homelife Bayview Realty Inc. Homelife Bayview Realty Inc.  (“Homelife Bayview”) has paid an administrative monetary penalty (AMP) of $45,000 as part of a settlement over violations of Part II, Section 6 and Part III, Section 2 of the Unsolicited Telecommunication Rules. A CRTC investigation found that telemarketing telecommunications were made by real estate agents working for Homelife Bayview while Homelife Bayview was neither registered with, nor subscribed to, the National Do Not Call List (DNCL).
February 1, 2016 Kingsway Real Estate Inc.

Kingsway Real Estate Inc. (“Kingsway”) has paid an administrative monetary penalty (AMP) of $70,000 as part of a settlement over violations of Part II, Sections 4 and 6 and Part III, Section 2 of the Unsolicited Telecommunication Rules. A CRTC investigation found that telemarketing telecommunications were made by real estate agents working for Kingsway while Kingsway was neither registered with, nor subscribed to, the National Do Not Call List (DNCL). Telemarketing telecommunications were also made by real estate agents working for Kingsway to phone numbers registered on the National DNCL. In addition to paying an AMP, Kingsway has agreed to implement a compliance program.

February 2, 2016 Shopease Foods Inc. Shopease Foods Inc. has paid an Administrative Monetary Penalty (AMP) of $25,000 as part of a settlement over violations of Part II, sections 4, 6 & 13 Unsolicited Telecommunications Rules.  A CRTC investigation found that telemarketing telecommunications were made by Shopease Foods Inc. to telephone numbers registered on the National Do Not Call List (DNCL) and during a time when it did not purchase a subscription to the National Do Not Call List (DNCL). Telemarketing telecommunications were also made by Shopease Foods Inc. while using a version of the National DNCL that was older than 31 days. In addition to paying an AMP, Shopease Foods Inc. has agreed to implement a compliance program.
March 3, 2016 Century 21 Innovative Realty Inc.   Century 21 Innovative Realty Inc.  (“Century 21 Innovative”) has paid an administrative monetary penalty (AMP) of $30,000 as part of a settlement over violations of Part II, Section 6 and Part III, Section 2 of the Unsolicited Telecommunication Rules. A CRTC investigation found that telemarketing telecommunications were made by real estate agents working for Century 21 Innovative while Century 21 Innovative was neither registered with, nor subscribed to, the National Do Not Call List (DNCL). In addition to paying an AMP, Century 21 Innovative has agreed to implement a compliance program.
March 10, 2016 Support Avenues CRTC staff has issued a notice of violation to Support Avenues with an accompanying administrative monetary penalty of $25,500 for violations of Part II, sections 4 and 7, Part III, section 3 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made by Support Avenues, on behalf of his clients, to telephone numbers registered on the National Do Not Call List (DNCL) during a time when his clients did not have a valid registration or subscription with the National DNCL Operator.
March 10, 2016 Thee Zorba Outsourcing Pvt. Ltd. CRTC staff has issued a notice of violation to Thee Zorba Outsourcing Pvt. Ltd. with an accompanying administrative monetary penalty of $292,000 for violations of Part II, sections 4 and 7, Part III, sections 3, 16 and 25 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were initiated by Thee Zorba Outsourcing Pvt. Ltd. on behalf of its clients to telephone numbers registered on the National Do Not Call List (DNCL) during a time when its clients did not have a valid registration or subscription with the National DNCL Operator. In addition these Telemarketing telecommunications were made without providing the appropriate information in a clear manner upon reaching the intended party and furthermore, did not display the originating telecommunications number or an alternate telecommunications number where the telemarketer can be reached.
March 10, 2016 8166200 Canada Inc. CRTC staff has issued a notice of violation to 8166200 Canada Inc. with an accompanying administrative monetary penalty of $76,000 for violations of Part II, sections 4 and 7, Part III, sections 3, 16 and 25 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were initiated on behalf of 8166200 Canada Inc. to telephone numbers registered on the National Do Not Call List (DNCL) during a time when 8166200 Canada Inc. did not have a valid registration or subscription with the National DNCL Operator. In addition these Telemarketing telecommunications were made without providing the appropriate information in a clear manner upon reaching the intended party and furthermore, did not display the originating telecommunications number or an alternate telecommunications number where the telemarketer can be reached.
March 10, 2016 NextGen Webstore Ltd. CRTC staff has issued a notice of violation to NextGen Webstore Ltd. with an accompanying administrative monetary penalty of $56,000 for violations of Part II, sections 4 and 7, Part III, sections 3 and 16 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were initiated on behalf of NextGen Webstore Ltd. to telephone numbers registered on the National Do Not Call List (DNCL) during a time when NextGen Webstore Ltd. did not have a valid registration or subscription with the National DNCL Operator. In addition these Telemarketing telecommunications were made without providing the appropriate information in a clear manner upon reaching the intended party.
March 10, 2016 Thee Future Web Ltd. CRTC staff has issued a notice of violation to Thee Future Web Ltd. with an accompanying administrative monetary penalty of $194,000 for violations of Part II, sections 4 and 7, Part III, sections 3, 16 and 25 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were initiated on behalf of Thee Future Web Ltd. to telephone numbers registered on the National Do Not Call List (DNCL) during a time when Thee Future Web Ltd. did not have a valid registration or subscription with the National DNCL Operator. In addition these Telemarketing telecommunications were made without providing the appropriate information in a clear manner upon reaching the intended party and furthermore, did not display the originating telecommunications number or an alternate telecommunications number where the telemarketer can be reached.
April 1, 2016 Right at Home Realty Inc.  

Right at Home Realty Inc. (“Right at Home”) has paid an administrative monetary penalty (AMP) of $65,000 as part of a settlement over violations of Part II, Sections 4 and 6 and Part III, Section 2 of the Unsolicited Telecommunication Rules. A CRTC investigation found that telemarketing telecommunications were made by real estate agents working for Right at Home while Right at Home was neither registered with, nor subscribed to, the National Do Not Call List (DNCL). Telemarketing telecommunications were also made by real estate agents working for Right at Home to phone numbers registered on the National DNCL.

April 18, 2016 Re/Max Active Realty  Inc.   Re/Max Active Realty Inc. (“Re/Max Active”) has paid an administrative monetary penalty (AMP) of $20,000 as part of a settlement over violations of Part II, Section 6 and Part III, Section 2 of the Unsolicited Telecommunication Rules. A CRTC investigation found that telemarketing telecommunications were made by real estate agents working for Re/Max Active while Re/Max Active was neither registered with, nor subscribed to, the National Do Not Call List (DNCL). In addition to paying an AMP, Re/Max Active has agreed to implement a compliance program.