Canadian Radio-television and Telecommunications Commission
www.crtc.gc.ca
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Proactive Disclosure
• National Do Not Call List
The National Do Not Call List (DNCL) gives consumers a choice about whether to receive telemarketing calls. The National DNCL Rules introduce new responsibilities for Canada’s telemarketers.
Information for Consumers
- Key facts for consumers about the National Do Not Call List
- Register for the National Do Not Call List
- File a complaint about a telemarketing call
- How the CRTC handles telemarketing complaints from consumers
- The National Do Not Call List and cellphone numbers
Information for Telemarketers
- How does the CRTC enforce the unsolicited Telecommunications rules
- Key facts for telemarketers
- Key facts on the telemarketing rules for political candidates, parties and organizations
- Register with the National Do Not Call List (exempt and non-exempt)
- Subscription rates and file formats
Telemarketing Compliance and Enforcement
- Citations: 2013 | 2012 | 2011 | 2010
- Alternative Case Resolutions
- Notices of Violation
- Decisions related to administrative monetary penalties (AMPs)
Key Reports
- National Do Not Call List Status Report (March 31, 2013)
- Report on the Operation of the National Do Not Call List for the period April 1, 2011 to March 31, 2012 (September 30, 2012) [PDF]
News releases
2013
- In settlement with the CRTC, Comwave Telenetworks Inc. agrees to stop violating the do not call rules and pays $100,000
- CRTC’s action eliminates debt consolidation robocalls by Ontario Consumer Credit Assistance and Quick Connect Solutions
2012
- CRTC announces 2nd annual meeting of the International Do Not Call Network to facilitate cooperation on telemarketing enforcement
- The CRTC takes action against telemarketers offering anti-virus software
- Guelph Federal Liberal Association in violation of Unsolicited Telecommunications Rules
- CRTC completes first round of telemarketer on-site inspections in Toronto and Montreal
- CRTC takes enforcement action against 85 companies for breaking the telemarketing rules
2011
- CRTC announces creation of international network to facilitate cooperation on telemarketing enforcement
- CRTC strikes cross-border agreement with telemarketers selling Cancun vacation packages
- CRTC continues crackdown on telemarketing violations
- CRTC announces that Rogers Communications has made a $275,000 payment for its use of automated calling devices without consent
2010
- CRTC announces that Bell Canada has paid a $1.3 million penalty for violating the National Do Not Call List Rules
- CRTC announces that Xentel has paid a $500,000 penalty for misuse of the charity exemption to the National Do Not Call List Rules
- CRTC reaches an agreement with TELUS Communications Inc. concerning automated calls
2009
- The CRTC fines three telemarketers
- CRTC issues first Notices of Violation against telemarketers
- CRTC extends National DNCL registration period from three to five years
2008
