Canadian Radio-television and Telecommunications Commission
www.crtc.gc.ca
Common menu bar links
• National Do Not Call List
The National Do Not Call List (DNCL) gives consumers a choice about whether to receive telemarketing calls. The National DNCL Rules introduce new responsibilities for Canada’s telemarketers.
Information for Consumers
- Key facts for consumers about the National Do Not Call List
- Register for the National Do Not Call List
- File a complaint about a telemarketing call
- How the CRTC handles telemarketing complaints from consumers
- The National Do Not Call List and cellphone numbers
Information for Telemarketers
- How does the CRTC enforce the unsolicited Telecommunications rules
- Key facts for telemarketers
- Register with the National Do Not Call List (exempt and non-exempt)
- Subscription rates and file formats
Telemarketing Compliance and Enforcement
- Citations: 2011 | 2010
- Alternative Case Resolutions
- Notices of Violation
- Decisions related to administrative monetary penalties (AMPs)
Key Reports
- Report on the Operation of the National Do Not Call List for the period April 1, 2010 to March 31, 2011 (September 30, 2011) [PDF]
- National Do Not Call List Status Report (October 31, 2011)
News releases
2011
- CRTC announces creation of international network to facilitate cooperation on telemarketing enforcement
- CRTC strikes cross-border agreement with telemarketers selling Cancun vacation packages
- CRTC continues crackdown on telemarketing violations
- CRTC announces that Rogers Communications has made a $275,000 payment for its use of automated calling devices without consent
2010
- CRTC announces that Bell Canada has paid a $1.3 million penalty for violating the National Do Not Call List Rules
- CRTC announces that Xentel has paid a $500,000 penalty for misuse of the charity exemption to the National Do Not Call List Rules
- CRTC reaches an agreement with TELUS Communications Inc. concerning automated calls
2009
- The CRTC fines three telemarketers
- CRTC issues first Notices of Violation against telemarketers
- CRTC extends National DNCL registration period from three to five years
2008
- CRTC to consider fine-tuning telemarketing rules
- Countdown to the National DNCL launch: three weeks to go
- CRTC issues Request for Proposal for the investigation
of telemarketing complaints - CRTC to delegate investigative powers
2007
