Telemarketing and Unwanted Calls
To ensure that all Canadians have a base level of protection against the most illegitimate nuisance calls, the CRTC issued a decision directing telecommunications service providers to develop solutions to block nuisance calls within their networks. Service providers must also report back to the CRTC, within 180 days, from the date of this decision, with details of the filtering services they offer, or intend to offer, to their subscribers. Learn more:
- CRTC signs agreement with U.S. regulator to combat robocalls and spoofing (November 17, 2016)
About the National Do Not Call List
The National Do Not Call List (DNCL) gives consumers a choice about receiving telemarketing calls. The National DNCL Rules introduce responsibilities for Canada’s telemarketers.
- How is the DNCL enforced? For the most part, the National DNCL is enforced by issuing citations, violations and penalties.
- How is the DNCL working? Read our latest annual report on the operation of the National DNCL.
Latest Consumer Alerts
A Canadian’s Choice
If you live in Canada, you can choose to reduce the number of telemarketing calls you receive by registering your residential, wireless, fax or VoIP telephone number on the National DNCL. If your telephone number is not linked to a business line, then you are considered to be a consumer for the purposes of the National DNCL. Here’s what you need to know:
- What you should know about telemarketing in Canada
- Summary of Options Currently Available to Canadians to Manage Unwanted Calls
- Register for the National DNCL
- File a complaint about a telemarketing call
- How to protect yourself from scammers
- How the CRTC Helps Protect Canadians
- How your complaints help the CRTC
- Caller ID Spoofing
Phone calls during a federal election: What you should know about rogue and misleading phone calls during federal elections.
A Telemarketer’s Responsibility
Being a telemarketer means your business uses telecommunications technologies to make unsolicited calls or send faxes to consumers for the purpose of solicitation. Here’s what you need to know:
- Unsolicited Telecommunications Rules
- Understand telemarketing rules for compliance
- Register your organization with the National DNCL
- Rules for political candidates, parties and organizations
- Obligations for the insurance, real estate and financial services industries
- Paying subscription fees and downloading standardized file formats
Political Entities, Calling Service Providers, and Others
The Voter Contact Registry was created to help protect Canadians from rogue and misleading telephone calls during federal elections, and to ensure that those who contact voters during an election do so transparently.
Certain entities who call Canadians during an election period for any purpose related to an election must register with the CRTC within 48 hours of making the first call.
The CRTC is responsible for establishing and maintaining the Registry.
Memorandum of Understanding between the United States Federal Communications Commission and the Canadian Radio-television and Telecommunications Commission on Mutual Assistance in the Enforcement of Laws on Automated Telephone Calls and Inaccurate Caller Identification
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